Accessibility

General

If you need extra assistance or are a wheelchair user, please come to the venue at least 40 minutes before the start of the event. That way we can help you the best way possible.

All venues of be•at are equipped for the reception of persons with specific needs. We strive to welcome you as best we can and to let you enjoy a concert, show or sports competition in the best conditions.

Book your places by phone or contact us via the contact form. This way we can make the right booking for you.

Our volunteers will be happy to guide you to your place in the venue.

Deaf and hard of hearing persons

If there is a need for a deaf interpreter, you must take care of this yourself, unless an organizing party would be responsible for this and made prior arrangements with Tele Ticket Service, the actual organizer or the hall managers (for example, by having seats recorded and a temporary ring loop provided).

Blind and visually impaired persons

If you would like to attend an event with a guide dog for the blind, please contact us.

Wheelchair users

At Trixxo Theater there are reserved places for wheelchair users and the person accompanying them. These places, like those of all other price categories, are limited in number. So don’t hesitate to book your place right away! There is room for one escort per wheelchair user. Tele Ticket Service will be happy to check whether exceptions are possible to place families together, for example, but unfortunately (and certainly for larger groups) this is not always possible.

Parking for holders of an EU parking card for people with disabilities

Just in front of Trixxo Theater there are parking spots for wheelchair users. If you need help getting to the venue and back to the car park, please do not hesitate to contact one of our staff members. A strict control is maintained on these reserved spots. So please keep your EU parking card for people with disabilities, ID and entrance ticket ready to show to our parking attendants.

Temporarily less mobile

Are you temporarily less mobile and not a holder of an EU parking card for people with disabilities? If you want to use the reserved parking spots, you will need to inform our parking attendants, preferably with a doctor’s or other medical certificate as proof. Or you can also contact us in advance.

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