Terms and conditions
House rules and prohibitions
These house rules and prohibitions apply to anyone entering our venue in any capacity.
All visitors are requested to arrive on time and to respond appropriately to any instructions from security staff. For safety reasons, it is not permitted to bring luggage, backpacks or handbags larger than A4 size (max. 21 cm x 30 cm x 10 cm) into the venue. This rule is strictly enforced. We therefore kindly ask that you bring only essential personal items and leave all other belongings at home.
Children under 12 who are not accompanied by an adult will not be admitted to the venue. Accompaniment by an adult is also strongly recommended for young people aged between 12 and 16.
It is forbidden to enter the venue with bottles, cans, drinks or food, alcohol, cutlery, glass (perfume) bottles, aerosol sprays (such as deodorants), flagpoles, (extendable) selfie sticks, fireworks, sharp objects, audio recording equipment, film or photo cameras. Smartphones with camera functions are tolerated, unless otherwise specified by the organiser.
This list is not exhaustive. A stricter access policy may apply at the request of the artist or organiser. Entry to the venue implies agreement to a possible search. In the event of a violation, entry may be denied and the police may be contacted if necessary.Be•at cannot be held liable in any way for theft or loss of objects brought along, not even if they have been placed in a locker.
The be•at venues have a zero-tolerance policy on drug use and excessive and/or bothersome alcohol consumption. Violation of this may result in denial of access to the venue, without any right to compensation for the offender. Be•at is free to request the assistance of the police. In no way can be•at be held liable for damage to persons or property resulting from drug or alcohol consumption.
Sexual or other transgressive behaviour will in no way be tolerated and may lead to denial of access to the venue, without any right to compensation for the perpetrator. Be•at is free to request the assistance of the police.
There is an absolute ban on smoking in our venues. This ban also applies to the use of e-cigarettes/vaping. Be•at points out that in case of violation, the authorised services may draw up an official report or issue a fine (with or without immediate collection). Smokers can, however, leave the building on presentation of their ticket to light a cigarette outside. The ticket barcode is also scanned on re-entry.
Be•at opts for cashless. Sales in our venues are exclusively electronic, using a bank card. It is also possible to buy a rechargeable debit card. Loading it with cash is only possible at the information desks.
Throwing objects of any kind is not allowed in the venues of be•at in order to preserve the safety of everyone.
Visitors must comply with any measure imposed by be•at to preserve the safety and/or health of everyone. Visitors shall comply with any directive given in this regard on the spot by the venue staff, failing which they may be asked to leave the venue.
As a visitor to a be•at venue, you subscribe to be•at's sustainability policy. Waste should be sorted in accordance with the instructions of be•at and its staff.
Reusable cups belong to be•at and may not be stolen in any way.
As a spectator, please bear in mind that an event may be filmed. In case of film or TV recordings, there is a chance that you may be portrayed.
Photos or videos taken during the event may be used by the visitor for private use only.
At the request of the artist, taking photos or videos during the event is sometimes prohibited. The visitor is expressly informed of this by be•at and must comply with this instruction.
Respect the property and the night’s rest of our neighbours. A be•at visitor will not leave any litter in and around the venues or in the surroundings.
Unless written permission from the organiser, any commercial use of the name or logo of the event or artist is strictly prohibited.
Unless written permission from be•at, any commercial use of the name or logo of our venues is strictly prohibited.
Be•at launches a warm call to care for each other. Because we care a lot!
Purchase Policy (tickets)
Your ticket is exclusively valid for the event and day indicated on the front of the ticket.
The ticket is not valid without a numbered stub.
Any sort of modification, erasing or defacing of text will result in the ticket becoming invalid.
To check for unlawful use, the ticket is equipped with a unique bar code, which can be scanned at all times when entering the venue.
In case of loss or theft, your ticket will be neither replaced nor refunded.
Upon reception of the ticket, the owner waives any claim for damages – for whatever reason – he or she may have against the management of the venue, the organizers and any other third party involved in the organization or establishment of the event.
Never buy your ticket off the street. Chances are that it is a forgery. Entrance to the venue can be refused or denied at all times.
In addition, never buy your ticket on auction sites or “second hand” auction sites. The bar codes on these tickets will be rejected, causing the ticket owner to be refused access to the venue. (for more info about these dishonest sites, please go to www.ilovemyticket.be). (only in Dutch or French)
Tickets, which are ordered or paid late, can be picked up at the box office before the start of the event. The box offices usually open two hours prior to the start of an event. An ATM can be found to the left of the main entrance of AFAS Dome (next to Eat & Greet). In Hasselt and Vorst ATMs are also located outside near the main entrance. Near the Capitole in Ghent, several ATMs can be found on Count of Flanders square (Graaf van Vlaanderenplein). In Antwerp there is an ATM on Wapper (square) very close to the Stadsschouwburg.
Booked tickets that are not picked up within the 30 minutes prior to the start of an event, can be resold.
People who (live in the vicinity of the venue and) want to attend an event that is reportedly sold out can still always try to get tickets at the box office. Often seats of clients who didn’t come pick up their tickets, are released.
When using e-tickets, only the first person to present the original e-ticket will be granted access to the event. Any second ticket that is presented will be considered a copy and will not gain access to the venue or event.
Unused tickets are not refundable.
Tickets are only refunded or exchanged if the event is cancelled. In this case tickets must be submitted within two weeks of the date of the event. The aforementioned provision implies the sole responsibility of the organizer of the event. Any cancellations and/or changes in support acts cannot give rise to reimbursement or exchange of tickets.
For certain shows it is possible that the price of (part of) the tickets varies according to demand (flexible pricing). Price change after completion of a purchase can never be a reason for (partial) refund.
Sometimes the words ‘general admission’ are mentioned on the ticket. This means that you are attending an event with free seating. You are free to choose where you’ll be sitting or standing. For security reasons, the amount of people allowed to stand in the standing-room only section is limited. Whoever wants to stand in the general admission pit, is advised to come early to secure his or her position in the GA pit.
